Privacy Policy
Last updated: September 7, 2025
Introduction
Froqa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle data in our repeat service business loyalty software solution. Please read this policy carefully to understand our practices regarding your data and how we will treat it.
Data Controller
Froqa is a cloud-based software solution. Froqa acts as the data processor, while you (the repeat service business) remain the data controller for any customer data processed through the system. We host and process your data on secure cloud infrastructure in compliance with Kenya's Data Protection Act, 2019.
Information We Process
Our software is designed to process minimal customer data, including:
- Customer identification (phone numbers, email addresses)
- Service history and loyalty points
- Basic transaction data (service type, date, time, amount)
- Visit frequency and preferences
We do not collect or process:
- Full personal identification information (full names, addresses)
- Payment information or financial data
- Sensitive personal information
Data Storage and Security
As a cloud-based solution:
- All data is stored on secure cloud infrastructure managed by Froqa
- We implement industry-standard security measures including encryption, access controls, and regular security audits
- Data is backed up regularly and stored in geographically distributed data centers
- We maintain strict access controls and audit logs for all data access
Data Protection Rights
Under Kenya's Data Protection Act, 2019, your customers have the right to:
- Access their personal data
- Request correction of their data
- Request deletion of their data
- Object to processing of their data
- Request restriction of processing their data
- Request transfer of their data
- Withdraw consent for data processing
- Lodge a complaint with the Data Protection Commissioner
As the data controller, you are responsible for handling these requests from your customers. Froqa will assist you in fulfilling these requests within 30 days as required by law.
Data Processing Agreement
In accordance with Kenya's Data Protection Act, 2019:
- We have entered into a Data Processing Agreement with you as the data controller
- We process personal data only for the purposes specified in this agreement
- We implement appropriate technical and organizational measures to ensure data security
- We will notify you immediately of any data breach that may affect your customers' data
- We will assist you in conducting data protection impact assessments when required
Software Updates and Support
When providing software updates or support:
- We may access your data for legitimate business purposes including support, maintenance, and service improvement
- All access is logged and monitored for security purposes
- We will not use your data for any purpose other than providing the service
- We maintain strict confidentiality and will not share your data with third parties without your consent
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@froqa.com
- By phone: 0706477677
- By mail: 3rd Floor, Soin Arcade, Nairobi