Privacy Policy
Last updated: March 2024
Introduction
Froqa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we handle data in our car wash loyalty software solution. Please read this policy carefully to understand our practices regarding your data and how we will treat it.
Data Controller
Froqa is a self-hosted software solution. This means that when you install and use Froqa, you (the car wash business) become the data controller for any customer data processed through the system. We do not have access to or control over the data stored on your systems.
Information We Process
Our software is designed to process minimal customer data, including:
- Vehicle registration numbers (license plates)
- Service history and loyalty points
- Basic transaction data (service type, date, time)
We do not collect or process:
- Personal identification information (names, addresses, phone numbers)
- Payment information
- Vehicle ownership details
Data Storage and Security
As a self-hosted solution:
- All data is stored on your local systems or your chosen hosting environment
- We do not have access to your data unless explicitly granted for support purposes
- You are responsible for implementing appropriate security measures for your hosting environment
Data Protection Rights
Under the Data Protection Act, 2019, your customers have the right to:
- Access their personal data
- Request correction of their data
- Request deletion of their data
- Object to processing of their data
- Request restriction of processing their data
- Request transfer of their data
As the data controller, you are responsible for handling these requests from your customers.
Software Updates and Support
When providing software updates or support:
- We may need temporary access to your system for troubleshooting
- Any access will be with your explicit permission
- We will not copy or store your data during support sessions
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: info@froqa.com
- By phone: 0706477677
- By mail: 3rd Floor, Soin Arcade, Nairobi